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Complaints Handling Procedure

Recommendations and separate business interests

Fardella & Bell Limited offers professional recommendations to sellers about other service providers that may be able to assist them. These are recommendations only, and under no circumstances are sellers obliged to use the services of any service provider recommended. Fardella & Bell Limited will not be held liable in respect of any of the services provided by these service providers. In some instances, Fardella & Bell Limited may receive a financial benefit in the form of a referral fee from service providers that it recommends to sellers. However, the Agency only forms such arrangements with providers that it genuinely believes offer a good service. We will inform you of the specific details of any arrangement that we have with service providers at the time we recommend them to you.

What our lovely vendors have to say...

Our down-to-earth personal service is always a hit with our vendors.
Take a look at some of the lovely feedback we’ve had over the last 12 months…

What a great company. Their assistance from beginning to end was phenomenal. They are so efficient – kept us in the loop at every turn, so friendly – nothing was too much for them and SO very professional. We would recommend them in a heartbeat. They got us so many viewings when another company got…

John

What can we say about Fardella and Bell! Our experience with these girls was way above expectations. From the first visit to completion they are always there and quick to respond with any questions or concerns. They do more work behind the scenes that we as sellers/buyers don’t realise. Thank you gi…

Denise

The team were amazing ! ! They gave very sound and impartial advice when we were selling our parent’s hours. This helped us make a sale far more quickly and stress free than our previous agents efforts. Fardella & Bell gave us. Quick response to all our questions. Communication on every detail. Feed…

Michael

Recently, I bought my house through Fardella & Bell Estate Agents. They provided me the best service. I would like to mention Megan, one of their staff lady. She was very supportive, professional and above all very kind. They helped us on every step until our purchase was finalised. When we went to…

Samra